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Support Desk Login
Posted by Luis Sousa on 16-Dec-14 12:35 PM

We have recently updated Designbuilder Support Desk system and you may need to clear your browser cache and browsing data if you experience problems with your login.

To clear your cache, press Ctrl + Shift + Delete,  select options to clear browsing data, restart your browser.

The following key strokes will reload the page and override the cache.

Chrome: Shift + F5

Firefox:  Shift + F5 or Ctrl + Shift + R

Internet Exporer: Ctrl + F5

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DesignBuilder Training Events
Posted by Andy Tindale on 14-Aug-14 10:40 AM

DesignBuilder Training events provide an ideal opportunity to extend your knowledge and learn how to make best use of the software. You can find out about both international Simulation and SBEM training events on the Training webpage.

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Which version of DesignBuilder SBEM should I be using?
Posted by Andy Tindale on 14-Aug-14 10:34 AM
You can find out which version of DesignBuilder SBEM to use for the various UK and Ireland regions on the DesignBuilder SBEM Approvals webpage.
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Recovering your password
Posted by DesignBuilder Support on 11-Dec-12 08:09 AM
We have upgraded the Support Desk system and it now has a separate login from

If you used our support desk before you will already be registered on this system and all your support tickets have been imported. However your password could not be transferred during the upgrade and you will have to reset it before you can log in.

To reset your password click on the 'lost password' link and fill in the form. A password reset message will be sent to your email address immediately. Click on the link in the email message and you will be able to enter a new password for your support desk account.

Note that your login at will be the same as before. The new password only applies to this support desk.

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