Knowledgebase
Unable to uninstall previous version 5.0 (or older)
Posted by Luis Sousa on 11-Jul-19 01:40 PM

There could be some cases where you are not able to uninstall an old DesignBuilder version (v5.0 or older) and it may be required to manually run the uninstaller. 


DesignBuilder can be manually uninstalled running the Installshield "Setup.exe" file from:
C:\Program Files (x86)\InstallShield Installation Information\{9C306D70-8A6C-11D5-8CDF-00D0B78FC575}

If it is not in that location then please try the following location:
C:\Users\"YourUsername"\AppData\Roaming\InstallShield Installation Information\{9C306D70-8A6C-11D5-8CDF-00D0B78FC575}

You will need to have admin rights and show all hidden folders.
See screenshot below for reference and instructions on how to show hidden folders




To show hidden folders:


On Windows 7 and Windows 8:

From an Explorer window:
i) Organize -> Folder and Search Options
ii) Click the view tab
iii) Select "Show hidden files, folder and drives"
iv) Click Ok.

On Windows 10:

From an Explorer window:

i) Click the View tab
ii) Select "Hidden items"


Please contact our Support team if you need more assistance.