Can’t view .avi file generated by DesignBuilder - Powered by Kayako Help Desk Software

Knowledgebase

(10)Sales (5)Support General (25)Simulations (4)CFD (16)EnergyPlus (5)Natural Ventilation (13)HVAC (28)Modelling (18)Top tips (11)Hardware and OS (11)Data files, Template and Components (4)Using the website (38)Installation and Licensing (8)Hourly weather data (46)SBEM and DSM (6)Radiance daylighting (5)LEED (4)BREEAM

Knowledgebase

Can’t view .avi file generated by DesignBuilder Posted by Luis Sousa on 01-May-20 06:15 PM
When attempting to view .AVI files by double-clicking on them in Windows Explorer you may see an error like the one below. This error means that there are missing codecs for the default video player application (which is typically Films and TV on Windows 10 systems). Running the Windows Media Player may be enough to update the required drivers, but otherwise, if the issues persists then you may need to update your graphic card drivers from Device Manager area. Alternately you can use another video player that supports the .AVI extension such as Windows Media Player.