Why can't I view my support tickets?
Posted by Mike Bienemann on 14-Dec-15 11:03 AM

You can log in at the DesignBuilder Support Desk to view existing support tickets or create a new one.

However if you have created a support ticket by emailing support before you logged in at the support desk for the first time then you wont see that ticket on your support desk. This is because the ticket will not have been associated with your account since the account is only created the first time you log in. After you've logged in once then all tickets you create, whether online or via email will be associated with your login and appear in yur support desk.