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Knowledgebase : Support General
DesignBuilder supports compatibility, i.e. new versions of the software can successfully read in files last saved in older versions. However it does not support forward compatibility, i.e. older versions of the software cannot read in files last saved in ...
The advice below will help you to get the most from our Support Desk service. When asking a question on the Support Desk please make sure to provide a clear description of the problem you are experiencing and clear instructions to help us reproduce it. ...
Below is available the Program Help link for previous DesignBuilder releases: * Program Help v5.5 [https://designbuilder.co.uk/helpv5.5] * Program Help v5.4 [https://designbuilder.co.uk/helpv5.4] * Program Help v5.0 [https://designbuilder.co.uk/h...
* HOW TO OBTAIN SUPPORT. DesignBuilder support is provided through our web based Support Desk [http://support.designbuilder.co.uk/]. * TELEPHONE SUPPORT. Telephone support is not provided. If you call the sales office asking for urgent support you wil...