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Knowledgebase : Support General
* HOW TO OBTAIN SUPPORT. DesignBuilder support is provided through our web based Support Desk [http://support.designbuilder.co.uk/]. * TELEPHONE SUPPORT. Telephone support is not provided. If you call the sales office asking for urgent support you wil...
ISSUE: When we click on edit or view option at the Model Data Grid View dialog in any of the building or HVAC data layout, the new dialog window does not appear and its not possible to view or edit the data. It seems the windows is opening in the backgro...
Below is available the Program Help link for previous DesignBuilder releases: * Program Help v5.5 [https://designbuilder.co.uk/helpv5.5] * Program Help v5.4 [https://designbuilder.co.uk/helpv5.4] * Program Help v5.0 [https://designbuilder.co.uk/h...
DesignBuilder supports compatibility, i.e. new versions of the software can successfully read in files last saved in older versions. However it does not support forward compatibility, i.e. older versions of the software cannot read in files last saved in ...
The advice below will help you to get the most from our Support Desk service. An important advantage of using DesignBuilder is the access you get to our team of expert technical support engineers to help you resolve any problems. Here are a few tips on h...