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Knowledgebase : Installation and Licensing > Installation
ISSUE: The model cannot be saved as a compressed file *.dsb.  POSSIBLE CAUSE: While adding custom textures to the model these need to be copied to the program folder PROGRAM FILES (X86)DESIGNBUILDER but the process fails due to user permissions to writ...
ISSUE: DESIGNBUILDER CRASHES WHILE USING DRAWING TOOLS IN BOOTCAMP / MAC'S This crash is caused by an issue with OpenGL and the installed graphic card driver when using Windows in Bootcamp (MAC's). The issue can be fixed by updating your graphics card (...
In Windows 10 and 11 machines, users must have .NET framework 2 (or 3.5 which includes 2) for Glaser diagrams to be displayed. This can be enabled from the Windows Features dialog: You may need to download and install .NET 3.5 manually from Microsoft we...
ISSUE: If the laptop screen is closed, DesignBuilder won't open. As soon as we open the laptop screen, DesignBuilder works again. SOLUTION: 1. Confirm that DesignBuilder is set to run with the high spec GPU by following the steps described on the link ...
The Revision History document for DesignBuilder v7.0 is attached below. The latest v7 release can be found at: https://designbuilder.co.uk/download/release-software [https://designbuilder.co.uk/download/release-software]
To reinstate the hidden messages and popup dialogs please go to DesignBuilder menu TOOLS > PROGRAM OPTIONs > DIALOGS tab and at INFO panel click at SHOW ALL HIDDEN MESSAGES  See image below for reference:
ISSUE: DesignBuilder process is running but the program main window screen is not displayed. SOLUTION: This issue is most likely to happen on large screen resolutions or/and when using dual screens. Here's a summary of the steps required to fix the win...
If you get the message "JobServer not available" then this means that the simulation service is not running. To fix this please check if the DBJOBSERVER service is running on your machine Windows Services area and restart the service. See image below fo...
In some user systems DesignBuilder is unable to find and run models located on network mapped drives. This issue can be fixed by running the steps described on the article below:  https://docs.microsoft.com/en-us/troubleshoot/windows-client/networking/...
The Revision History for DesignBuilder v6 can be downloaded from the link below.
There could be some cases where you are not able to uninstall an old DesignBuilder version (v5.0 or older) and it may be required to manually run the uninstaller.  DesignBuilder can be manually uninstalled running the Installshield "Setup.exe" file from:...
If you have recently downloaded DesignBuilder *.MSI installer and you are getting the above message then to fix the problem you will need to rename the DesignBuilder installer file and remove the .EXE extension that has been automatically added by Paralle...
If when trying to uninstall DesignBuilder v6 (or a more recent version) the following error is displayed: "C:WINDOWSsystem32msiexec.exe  _Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the ...
DesignBuilder supports compatibility, i.e. new versions of the software can successfully read in files last saved in older versions. However it does not support forward compatibility, i.e. older versions of the software cannot read in files last saved in ...
Please note that by following these instructions you will also delete your Component, Template and Weather data libraries. To avoid this you should export your libraries before removing DesignBuilder using the File > Export > Library data menu command fro...
PLEASE NOTE: ONLY TO BE USED FOR DESIGNBUILDER VERSION 4 SOFTWARE Please note that by following these instructions you will also delete your Component, Template and Weather data libraries. To avoid this you should export your libraries before removing De...
This article refers to installations on Windows Vista, Windows 7 and Windows 8, not Windows XP. DesignBuilder must be able to write to certain folders. In particular DesignBuilder must be able to write to: C:UsersAppDataLocalDesignBuild...
** Advanced topic for system administrators ** ONLY APPLICABLE TO INSTALLATION FILES UNTIL DESIGNBUILDER V5.0.3.007. NOT SUPPORTED BY RECENT SETUP FILES (*.MSI). It is possible to create a silent install for DesignBuilder which does not require any user...
The first thing to try when having problems with an installation is to re-download the set up file. In some cases an incomplete download can result in error messages of this sort. If that doesn't help then read on. Note that the advice in this article re...
It can at times be useful to have access to more than one version of DesignBuilder, for example during the transition period between old and the new building regulations, or when needing access to beta and release versions. Unfortunately there is currentl...
You may have to keep clicking on the Cancel button until the dialogs stop appearing. The dialog boxes may also reappear during use of DesignBuilder at various other times. Note that the application mentioned in the dialog in entirely unrelated to Design...
You must be logged on with Administrator privileges to the machine on which you are installing DesignBuilder. Otherwise you will receive error messages during installation and the software will not run. To check if you are Administrator, do the followin...
PLEASE NOTE: ONLY TO BE USED FOR DESIGNBUILDER VERSION 3 SOFTWARE Under certain circumstances it can be useful to completely remove all traces of previous DesignBuilder installations from a computer in order to start from scratch. To do this follow the i...