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The Revision History document for DesignBuilder v7.3 is attached
below.
The latest v7.3 beta release can be found at:
https://designbuilder.co.uk/download/beta-release
[https://designbuilder.co.uk/download/beta-release]
If DesignBuilder fails to open or you are seeing run-time errors then
please clear the user library Data folder as there might be a file
that may have become unstable.
Please follow the steps below to clear the DesignBuilder library Data
folder in the u...
ISSUE:
The model cannot be saved as a compressed file *.dsb.
POSSIBLE CAUSE:
While adding custom textures to the model these need to be copied to
the program folder PROGRAM FILES (X86)DESIGNBUILDER but the process
fails due to user permissions to writ...
ISSUE: DESIGNBUILDER CRASHES WHILE USING DRAWING TOOLS IN BOOTCAMP /
MAC'S
This crash is caused by an issue with OpenGL and the installed graphic
card driver when using Windows in Bootcamp (MAC's).
The issue can be fixed by updating your graphics card (...
In Windows 10 and 11 machines, users must have .NET framework 2 (or
3.5 which includes 2) for Glaser diagrams to be displayed.
This can be enabled from the Windows Features dialog:
You may need to download and install .NET 3.5 manually from Microsoft
we...
ISSUE:
If the laptop screen is closed, DesignBuilder won't open. As soon as
we open the laptop screen, DesignBuilder works again.
SOLUTION:
1. Confirm that DesignBuilder is set to run with the high spec GPU by
following the steps described on the link ...
The Revision History document for DesignBuilder v7.0 is attached
below.
The latest v7.0 release can be found
at: https://designbuilder.co.uk/download/release-software
[https://designbuilder.co.uk/download/release-software]
To reinstate the hidden messages and popup dialogs please go to
DesignBuilder menu TOOLS > PROGRAM OPTIONs > DIALOGS tab and
at INFO panel click at SHOW ALL HIDDEN MESSAGES
See image below for reference:
ISSUE:
DesignBuilder process is running but the program's main window screen
is not displayed.
SOLUTION:
This issue is most likely to happen on large screen resolutions or/and
when using dual screens. Here's a summary of the steps required to
fix the w...
If you get the message "JobServer not available" then this means that
the simulation service is not running.
To fix this please check if the DBJOBSERVER service is running on
your machine Windows Services area and restart the service.
See image below fo...
In some user systems DesignBuilder is unable to find and run models
located on network mapped drives.
This issue can be fixed by running the steps described on the article
below:
https://docs.microsoft.com/en-us/troubleshoot/windows-client/networking/...
The Revision History for DesignBuilder v6 can be downloaded from the
link below.
There could be some cases where you are not able to uninstall an old
DesignBuilder version (v5.0 or older) and it may be required to
manually run the uninstaller.
DesignBuilder can be manually uninstalled running the Installshield
"Setup.exe" file from:...
If you have recently downloaded DesignBuilder *.MSI installer and you
are getting the above message then to fix the problem you will need to
rename the DesignBuilder installer file and remove
the .EXE extension that has been automatically added by Paralle...
If when trying to uninstall DesignBuilder v6 (or a more recent
version) the following error is displayed:
"C:WINDOWSsystem32msiexec.exe
_Windows cannot access the specified device, path or file. You may
not have the appropriate permissions to access the ...
DesignBuilder supports compatibility, i.e. new versions of the
software can successfully read in files last saved in older versions.
However it does not support forward compatibility, i.e. older versions
of the software cannot read in files last saved in ...
Please note that by following these instructions you will also delete
your Component, Template and Weather data libraries. To avoid this you
should export your libraries before removing DesignBuilder using the
File > Export > Library data menu command fro...
PLEASE NOTE: ONLY TO BE USED FOR DESIGNBUILDER VERSION 4 SOFTWARE
Please note that by following these instructions you will also delete
your Component, Template and Weather data libraries. To avoid this you
should export your libraries before removing De...
This article refers to installations on Windows Vista, Windows 7 and
Windows 8, not Windows XP.
DesignBuilder must be able to write to certain folders. In particular
DesignBuilder must be able to write to:
C:UsersAppDataLocalDesignBuild...
** Advanced topic for system administrators **
ONLY APPLICABLE TO INSTALLATION FILES UNTIL DESIGNBUILDER V5.0.3.007.
NOT SUPPORTED BY RECENT SETUP FILES (*.MSI).
It is possible to create a silent install for DesignBuilder which does
not require any user...
The first thing to try when having problems with an installation is to
re-download the set up file. In some cases an incomplete download can
result in error messages of this sort. If that doesn't help then read
on.
Note that the advice in this article re...
It can at times be useful to have access to more than one version of
DesignBuilder, for example during the transition period between old
and the new building regulations, or when needing access to beta and
release versions. Unfortunately there is currentl...
You may have to keep clicking on the Cancel button until the dialogs
stop appearing. The dialog boxes may also reappear during use of
DesignBuilder at various other times.
Note that the application mentioned in the dialog in entirely
unrelated to Design...
You must be logged on with Administrator privileges to the machine on
which you are installing DesignBuilder. Otherwise you will receive
error messages during installation and the software will not run.
To check if you are Administrator, do the followin...
PLEASE NOTE: ONLY TO BE USED FOR DESIGNBUILDER VERSION 3 SOFTWARE
Under certain circumstances it can be useful to completely remove all
traces of previous DesignBuilder installations from a computer in
order to start from scratch. To do this follow the i...
Help Desk Software by Kayako