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Knowledgebase : Installation and Licensing
If you come across with the following message when opening a new DesignBuilder session, then this means that the licensing service is not running on this machine. To fix this please follow the steps below: With DesignBuilder closed, open Windows Control...
If you have recently downloaded DesignBuilder *.MSI installer and you are getting the above message then to fix the problem you will need to rename the DesignBuilder installer file and remove the .EXE extension that has been automatically added by Paralle...
If when trying to uninstall DesignBuilder v5.4 (or a more recent version) the following error is displayed: "C:WINDOWSsystem32msiexec.exe  _Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access th...
Below you can find the instructions to upgrade your version 5 software and licence to our latest v6 release once you have received confirmation that your licence has been upgraded. 1 - Uninstall v5  2 - Download [https://designbuilder.co.uk/download/rele...
In summary, the steps to set up DesignBuilder Site Licenses are:  * Download the DESIGNB_RLM.ZIP file from the Downloads > Software area of the DesignBuilder website [https://designbuilder.co.uk/download/software/server-software] * Extract the files...
*   Download the required version of DesignBuilder from the DOWNLOAD [HTTP://WWW.DESIGNBUILDER.CO.UK/DOWNLOAD/] area on our website. *   Install the download by double clicking on the downloaded installation file. *   Run DesignBuilder and open the ...
Remote license deactivation is not supported by DesignBuilder. DesignBuilder single user license deactivation can only be executed from within DESIGNBUILDER’S LICENCE MANAGER dialog (HELP->LICENCE) by selecting the activation code to be deactivated on t...
Please note that by following these instructions you will also delete your Component, Template and Weather data libraries. To avoid this you should export your libraries before removing DesignBuilder using the File > Export > Library data menu command fro...
PLEASE NOTE: ONLY TO BE USED FOR DESIGNBUILDER VERSION 4 SOFTWARE Please note that by following these instructions you will also delete your Component, Template and Weather data libraries. To avoid this you should export your libraries before removing De...
This article refers to installations on Windows Vista, Windows 7 and Windows 8, not Windows XP. DesignBuilder must be able to write to certain folders. In particular DesignBuilder must be able to write to: C:\Users\\AppData\Local\DesignBuilder\ ...
** Advanced topic for system administrators ** ONLY APPLICABLE TO INSTALLATION FILES UNTIL DESIGNBUILDER V5.0.3.007. NOT SUPPORTED BY RECENT SETUP FILES (*.MSI). It is possible to create a silent install for DesignBuilder which does not require any user...
The first thing to try when having problems with an installation is to re-download the set up file. In some cases an incomplete download can result in error messages of this sort. If that doesn't help then read on. Note that the advice in this article re...
It can at times be useful to have access to more than one version of DesignBuilder, for example during the transition period between old and the new building regulations, or when needing access to beta and release versions. Unfortunately there is currentl...
If you have been provided with a DesignBuilder licence file (extension .lif or .lic) you can use it to activate the software as follows: IN DESIGNBUILDER V4 AND V5: 1. Run DesignBuilder and open the Licence Manager by selecting the "Licence" option fr...
You may have to keep clicking on the Cancel button until the dialogs stop appearing. The dialog boxes may also reappear during use of DesignBuilder at various other times.Note that the application mentioned in the dialog in entirely unrelated to DesignB...
When you first install DesignBuilder v4 (or later versions) the software runs unlicensed and an evaluation license will need to be generated.   The single user evaluation license can be generated by selecting Help->License... and clicking the Evaluate...
You must be logged on with Administrator privileges to the machine on which you are installing DesignBuilder. Otherwise you will receive error messages during installation and the software will not run. To check if you are Administrator, do the followin...
PLEASE NOTE: ONLY TO BE USED FOR DESIGNBUILDER VERSION 3 SOFTWARE Under certain circumstances it can be useful to completely remove all traces of previous DesignBuilder installations from a computer in order to start from scratch. To do this follow the i...