RSS Feed
Knowledgebase : Installation and Licensing
There could be some cases where you are not able to uninstall an old DesignBuilder version (v5.0 or older) and it may be required to manually run the uninstaller.  DesignBuilder can be manually uninstalled running the Installshield "Setup.exe" file from:...
If you get the error message while running SBEM "_THERE IS A PROBLEM WITH THE ADOBE READER (507.507 OR 523.523)_", then this is an issue with the Adobe reader being set in protected mode. To fix the problem you will need to turn this feature off followi...
If you come across with the following message when opening a new DesignBuilder session, then this means that the licensing service is not running on this machine. To fix this please follow the steps below: With DesignBuilder closed, open Windows Control...
If you have recently downloaded DesignBuilder *.MSI installer and you are getting the above message then to fix the problem you will need to rename the DesignBuilder installer file and remove the .EXE extension that has been automatically added by Paralle...
If when trying to uninstall DesignBuilder v6 (or a more recent version) the following error is displayed: "C:WINDOWSsystem32msiexec.exe  _Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the ...
Below you can find the instructions to upgrade your version 5 software and licence to our latest v6 release once you have received confirmation that your licence has been upgraded. 1 - Uninstall v5 (using Windows Control Panel> Programs and Features> Sel...
In summary, the steps to set up DesignBuilder Site Licenses are:  * Download the DESIGNB_RLM.ZIP file from the Downloads > Software area of the DesignBuilder website [https://designbuilder.co.uk/download/software/server-software] * Extract the files...
*   Download the required version of DesignBuilder from the DOWNLOAD [HTTP://WWW.DESIGNBUILDER.CO.UK/DOWNLOAD/] area on our website. *   Install the download by double clicking on the downloaded installation file. *   Run DesignBuilder and open the ...
Remote license deactivation is not supported by DesignBuilder. DesignBuilder single user license deactivation can only be executed from within DESIGNBUILDER’S LICENCE MANAGER dialog (HELP->LICENCE) by selecting the activation code to be deactivated on t...
Please note that by following these instructions you will also delete your Component, Template and Weather data libraries. To avoid this you should export your libraries before removing DesignBuilder using the File > Export > Library data menu command fro...
PLEASE NOTE: ONLY TO BE USED FOR DESIGNBUILDER VERSION 4 SOFTWARE Please note that by following these instructions you will also delete your Component, Template and Weather data libraries. To avoid this you should export your libraries before removing De...
This article refers to installations on Windows Vista, Windows 7 and Windows 8, not Windows XP. DesignBuilder must be able to write to certain folders. In particular DesignBuilder must be able to write to: C:\Users\\AppData\Local\DesignBuilder\ ...
** Advanced topic for system administrators ** ONLY APPLICABLE TO INSTALLATION FILES UNTIL DESIGNBUILDER V5.0.3.007. NOT SUPPORTED BY RECENT SETUP FILES (*.MSI). It is possible to create a silent install for DesignBuilder which does not require any user...
The first thing to try when having problems with an installation is to re-download the set up file. In some cases an incomplete download can result in error messages of this sort. If that doesn't help then read on. Note that the advice in this article re...
It can at times be useful to have access to more than one version of DesignBuilder, for example during the transition period between old and the new building regulations, or when needing access to beta and release versions. Unfortunately there is currentl...
If you have been provided with a DesignBuilder licence file (extension .lif or .lic) you can use it to activate the software as follows: IN DESIGNBUILDER V4, V5 AND V6: 1. Run DesignBuilder and open the Licence Manager by selecting the "Licence" optio...
You may have to keep clicking on the Cancel button until the dialogs stop appearing. The dialog boxes may also reappear during use of DesignBuilder at various other times.Note that the application mentioned in the dialog in entirely unrelated to DesignB...
When you first install DesignBuilder v4 (or later versions) the software runs unlicensed and an evaluation activation code will need to be generated.   The single user evaluation license can be generated by selecting Help->License... and clicking the EV...
You must be logged on with Administrator privileges to the machine on which you are installing DesignBuilder. Otherwise you will receive error messages during installation and the software will not run. To check if you are Administrator, do the followin...
PLEASE NOTE: ONLY TO BE USED FOR DESIGNBUILDER VERSION 3 SOFTWARE Under certain circumstances it can be useful to completely remove all traces of previous DesignBuilder installations from a computer in order to start from scratch. To do this follow the i...