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How to Submit a ticket
Posted by Luis Sousa on 24-Sep-19 10:07 PM

Please note that only registered users are able to submit a support ticket through our system. If you don't have a registered account on our Support Desk, we kindly ask you to create one by following this link: Support Desk Account Creation.

Please keep in mind that the Support Desk operates on a separate platform, and your DesignBuilder login credentials will not work here. You will need to create a dedicated Support Desk account in order to submit your questions and receive assistance.

To submit a ticket, please log in to your Support Desk account using the panel located on the left side of the main page. You can access the Support Desk by visiting the following URL: Support Desk.

Then Submit a Ticket option will be displayed.

If you have purchased your license through a DesignBuilder reseller, we kindly request that you reach out to your reseller directly for any support questions. They will be able to assist you more effectively with your specific needs.
DesignBuilder International resellers 

For account registration issues or any other inquiries, you can also submit your questions by emailing us at 
We will make every effort to provide you with the necessary assistance and address your concerns in a timely manner.

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How to check my ticket status?
Posted by Luis Sousa on 23-Jul-18 02:48 PM

The best way to check your ticket status is to log into the Support Desk and view My Tickets. If you haven't received an answer by email then please login to your Support Desk account to check the ticket status as email can sometime be blocked by email providers.
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DesignBuilder Training Events
Posted by Andy Tindale on 14-Aug-14 11:40 AM

DesignBuilder Training events provide an ideal opportunity to extend your knowledge and learn how to make best use of the software. You can find out about both international Simulation and SBEM training events on the Training webpage.

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Which version of DesignBuilder SBEM should I be using?
Posted by Andy Tindale on 14-Aug-14 11:34 AM

You can find out which version of DesignBuilder SBEM to use for the various UK and Ireland regions on the DesignBuilder SBEM and DSM Approvals webpage.

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Recovering your password
Posted by DesignBuilder Support on 11-Dec-12 08:09 AM
We have upgraded the Support Desk system and it now has a separate login from

If you used our support desk before you will already be registered on this system and all your support tickets have been imported. However your password could not be transferred during the upgrade and you will have to reset it before you can log in.

To reset your password click on the 'lost password' link and fill in the form. A password reset message will be sent to your email address immediately. Click on the link in the email message and you will be able to enter a new password for your support desk account.

Note that your login at will be the same as before. The new password only applies to this support desk.

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