Error message while running SBEM "Adobe Reader (507:507 or 523:523)"

Modified on Wed, 13 Dec, 2023 at 3:08 PM

If you get the error message while running SBEM "There is a problem with the Adobe Reader (507.507 or 523.523)", then this is an issue with the Adobe Reader being set in protected mode.

To fix the problem you will need to turn this feature off by following the steps :

1. Open Acrobat Reader and choose Edit > Preferences.

2. In the Categories list on the left, select Security (Enhanced).

In the Sandbox Protections section, select or deselect Enable Protected Mode At Startup.

For more information please see the link below.
https://helpx.adobe.com/reader/using/protected-mode-windows.html 

Finally re-run the SBEM calculation and the PDF report should be displayed.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article