RSS Feed
News
Apr
2
DesignBuilder v6.1 Approved
Posted by Luis Sousa on 02-Apr-19 04:32 PM

DesignBuilder v6.1.0.006 is now approved for both SBEM and DSM certification use in England, Wales and Scotland. The same version is also now approved for Section 63 calculations in Scotland.

We will update you about re-approval Northern Ireland and Republic of Ireland as soon as there is any news.

Summary information on which version to use for which country can be found on our SBEM and DSM approval summary webpage.
Read more »



Jul
23
How to check my ticket status?
Posted by Luis Sousa on 23-Jul-18 01:48 PM

The best way to check your ticket status is to log into the Support Desk and view My Tickets. If you haven't received an answer by email then please login to your Support Desk account to check the ticket status as email can sometime be blocked by email providers.
Read more »



Aug
14
DesignBuilder Training Events
Posted by Andy Tindale on 14-Aug-14 10:40 AM

DesignBuilder Training events provide an ideal opportunity to extend your knowledge and learn how to make best use of the software. You can find out about both international Simulation and SBEM training events on the Training webpage.


Read more »



Aug
14
Which version of DesignBuilder SBEM should I be using?
Posted by Andy Tindale on 14-Aug-14 10:34 AM

You can find out which version of DesignBuilder SBEM to use for the various UK and Ireland regions on the DesignBuilder SBEM and DSM Approvals webpage.


Read more »



Dec
11
Recovering your password
Posted by DesignBuilder Support on 11-Dec-12 08:09 AM
We have upgraded the Support Desk system and it now has a separate login from www.designbuilder.co.uk

If you used our support desk before you will already be registered on this system and all your support tickets have been imported. However your password could not be transferred during the upgrade and you will have to reset it before you can log in.

To reset your password click on the 'lost password' link and fill in the form. A password reset message will be sent to your email address immediately. Click on the link in the email message and you will be able to enter a new password for your support desk account.

Note that your login at www.designbuilder.co.uk will be the same as before. The new password only applies to this support desk.


Read more »