This article refers to installations on Windows Vista, Windows 7 and Windows 8, not Windows XP.
DesignBuilder must be able to write to certain folders. In particular, DesignBuilder must be able to write to:
C:\Users\<your username>\AppData\Local\DesignBuilder\
and
C:\ProgramData\DesignBuilder
In some cases, this access can be denied by Windows. In such cases, Windows will create VirtualStore folders and write files to the following locations instead:
C:\Users\<your username>\AppData\Local\VirtualStore\Program Files\DesignBuilder
C:\Users\<your username>\AppData\Local\VirtualStore\ProgramData\DesignBuilder
If you are having unexplained problems with DesignBuilder and the above folders exist then you should try removing these folders and then reinstalling the software.
See also:
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