DesignBuilder performance issues after Windows Update: Printer Port conflict

Issue Description

Some users have reported that DesignBuilder performance significantly decreased after a Windows update. The problem manifested as slow operation and general unresponsiveness within the application.

Root Cause

The issue appears to be related to printer port configurations, which may have been affected by the Windows update process. This unexpected interaction between the update and printer settings can indirectly impact DesignBuilder's performance.

Solution

To resolve this issue, follow these steps:

1. Access your printer properties:

• Open the Windows Control Panel
• Navigate to "Devices and Printers"
• Right-click on your printer and select "Printer properties"

2. Reconfigure the printer port:

• In the printer properties window, go to the "Ports" tab
• Delete the existing port associated with your printer
• Add the port again

3. Test DesignBuilder:

• Launch DesignBuilder
• Check if the performance has improved and the application is responding normally

Additional Notes

• This issue seems to be triggered by changes to printer configurations during Windows updates.
• If you experience sudden performance degradation in DesignBuilder after a Windows update, checking your printer settings may be a quick and effective troubleshooting step.
• Always ensure your system and DesignBuilder are up-to-date to minimize compatibility issues.

Prevention

To prevent similar issues in the future:

• Regularly check and update your printer drivers
• After Windows updates, verify that all peripherals, including printers, are functioning correctly
• Consider temporarily disabling printers before major Windows updates if you frequently encounter such issues

If the problem persists after trying this solution, contact DesignBuilder support for further assistance.