In a recent customer case DesignBuilder.exe was failing to start or perform certain actions because it cannot find the Visual Basic 6 runtime (MSVBVM60.DLL).
Please confirm that you can find the component MSVBVM60.DLL in C:\Windows\SysWOW64 ?
If yes, then you will need to register the DLL by running the command below with Command Window with the administrator option:
- Using the Start Menu
1. Click the Windows Start button or press the Windows key.
2. Type "cmd" or "Command Prompt" in the search bar.
3. Right-click on the "Command Prompt" result.
4. Select "Run as administrator."
5. If prompted by User Account Control (UAC), click "Yes" to allow
1. Click the Windows Start button or press the Windows key.
2. Type "cmd" or "Command Prompt" in the search bar.
3. Right-click on the "Command Prompt" result.
4. Select "Run as administrator."
5. If prompted by User Account Control (UAC), click "Yes" to allow
6. Then you will see at the top of the window the "Administrator" tag.
7. Then copy the text below and run the registration command:
regsvr32 C:\Windows\SysWOW64\MSVBVM60.DLL
8. Restart your computer and try running DesignBuilder again.
If the issue persists then follow the steps described in the article: Delete user 'Data' folder
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